General FAQ's

If you have received a credit from an airline, you will have to use it directly on their site - we don’t have the ability to redeem a credit on Xeni.

Xeni gives travel businesses access to wholesale car rental inventory from top global suppliers at competitive rates — available across 30,000+ pickup locations worldwide.

Flights are offered at published rates - there are not discounted rates available.

With over 2 million hotel properties connected through Xeni, agents can offer their travelers below-retail room rates sourced directly from wholesale hotel suppliers globally.

Xeni is the merchant of record on sales, and sales are credited to our IATA credentials. Xeni is not able to use a subscriber’s IATA number.

No, Xeni is not a host agency. We provide wholesale rates to resell to your travelers, with access to your own website and CRM to manage bookings.

No, Xeni cannot provide access to a GDS terminal. You must contact Xeni support and we will work with the inventory provider.

If you are booking on behalf of your customer, you can add a custom markup to the flight as a service fee at checkout.

With an enterprise level subscription, you can onboard your own inventory. Contact [info@xeni.com](mailto:info@xeni.com) for additional information.

This feature is coming soon but is not currently available.

Xeni offers wholesale rates, and loyalty points cannot be used in conjunction with wholesale rates. You can ask about entering loyalty information directly at the hotel.

Need to change your car rental? This guide covers the cancellation policy, modification process, and refund timelines for car rental bookings placed through Xeni.

Manage your hotel reservation changes with ease. Find step-by-step instructions for cancelling or modifying hotel bookings on the Xeni platform, including refund eligibility.

The travel agent must request cancellation through Xeni. We will contact the inventory provider and respond within 24 hours via email.

You must go to the airline website to select your seats and meal plan.

If you purchased a domain, input your URL at the bottom of your “website settings” in the format of “www.yourdomain.com” and we will reach out to you.

If you are based in the US, we can send your commissions every month via ACH, Zelle, Paypal or USDC Crypto. If you are outside of the US, we will send

For any group bookings, Agency owners can go to the Command Center and open a ticket or email [customersupport@xeni.com](customersupport@xeni.com) and

You must go to the airline website to update your miles information.

You must go call the airline website to request a name change.

We're working on adding more content to the knowledge base. Check back soon!

You must go to the airline website to enter your TSA or GOES information.

Xeni offers inventory from virtually every major car rental company.

Xeni has direct integrations with most global lodging consolidators.

The subdomain is the name associated with your white-label site. If you purchase a separate domain, this can be changed at any time.

Reach the Xeni help desk by clicking your profile in the upper right corner and selecting Help to enter the support center.

Xeni supports the agent in servicing their traveler. The agent can raise a request through the Help section of the command center.

If you have provided us with your payouts information (bank account, zelle, paypal, etc.), Xeni will send out your commissions on the first week of ev

The record locator is available in the flights bookings tab in your command center. The traveler can see the record locator in their dashboard.

The ratings on the Xeni platform come directly from the vendor APIs. Ratings across different ratings services will of course vary.

Xeni is integrated with multiple flights aggregators.

We have support team members in the United States, Asia, and South America.

Xeni, will never contact your travelers for marketing purposes. They will receive notifications about their bookings including confirmations and chan

Xeni supports the agent in servicing their traveler. The agent can either raise a request through the Help section of the command center or contact X

Yes! Xeni fully supports an Arabic UX + RTL. We’ll be happy to show you on our demo call.

Xeni covers all major hotel chains and local resorts across the GCC: Bahrain 203, Kuwait 118, Oman 428, Qatar 214, Saudi Arabia 2,470, and UAE 6,104 properties.

In the case of mass disruptions, reaccommodation is typically manual, or as per the airline’s policies.

Xeni provides full Umrah/Hajj travel options including airlines, hotels, and experiences in Mecca and Medina. Full service packages are planned for future releases.

As stated earlier, Xeni has integrated with several suppliers and partners to aggregate most global hotels and world-wide commercial airlines including LCCs. We also support “bring your own contract”

Xeni is PCI-compliant, and all in-scope PII data (such as Full Name, email, phone number, National ID, etc.) is stored with appropriate encryption and backed up. Data access will be provided only to t

Xeni built a proprietary dynamic mapping engine to aggregate data from multiple suppliers, property management systems, channel managers, and DMC contracts. Our philosophy is: simplify the technology

Xeni offers two options to our customers. 1. BYOPP (bring your own payment provider) and integrate it through Xeni’s ecosystem to become MOR. 2. Xeni as a MOR with our pre-integrated payment providers

Our customers retain full ownership of their customer data and relationships. Xeni operates as a technology provider. We process bookings on your behalf but do not claim ownership of your customer inf