Payment Processing
Payment methods, transaction flows, and reconciliation.
17 Articles
Can the traveler buy now and pay later?
Updated on 2026-02-27
Travel must be paid in full at the time of booking.
Getting started with payment processing
Updated on 2026-02-27
Learn how payment processing works on Xeni, including supported methods and transaction flows.
How are my commissions handled from an income tax perspective?
Updated on 2026-02-27
US-based agents receive a 1099. International agents must request relevant tax forms from Xeni. Every subscriber is expected to comply with local tax laws.
How do I activate my payments?
Updated on 2026-02-27
You will receive a separate email asking you to upload your official government ID as well as choose the form of payment for your commissions. Once we
How does the booking engine handle taxes and fees?
Updated on 2026-02-27
All taxes and fees are incorporated into the final price.
How does the transaction appear on the traveler’s credit card statement?
Updated on 2026-02-27
Travelers see 'Agency*Hotel Booked', 'Agency*Flight Booked', 'Agency*Car Booked' on their statement. Your agency name and phone number do not appear.
How is the credit card payment cost handled?
Updated on 2026-02-27
Xeni bears credit card processing fees on the cost of goods. Agents bear credit card charges only on their commissions, which are netted against payouts.
Is the booking engine PCI compliant? What kind of encryption is used to protect sensitive information?
Updated on 2026-02-27
Xeni uses Stripe and BitPay for payment processing. Payment data is stored by them, not Xeni. All partners are PCI compliant.
Receipts for bookings
Updated on 2026-02-27
You receive an email confirmation for each booking. At checkout you can download a PDF receipt, and you can also access receipts later from your bookings history.
What agency name will the traveler see on their credit card?
Updated on 2026-02-27
“The credit card record reflects the inventory type purchased, such as Agency*Hotel, Agency*Flight, Agency*Car Rental, or Agency*Activity.”
What credit cards do you accept?
Updated on 2026-02-27
Xeni accepts all major credit cards.
What is the cancellation policy?
Updated on 2026-02-27
Each booking carries its own cancellation or refund policy. You must refer to the specific terms for each booking. Those will be outlined at the time
Why did my credit card authorization fail?
Updated on 2026-02-27
Card authorizations can fail for a variety of reasons, including insufficient funds, or if the bank views it as a suspicious or high risk transaction.
Why is there a $1.00 charge on my statement?
Updated on 2026-02-27
When you initially subscribe with us or make your first booking, we may contact your credit card’s issuing bank to confirm that your card is a valid n
Will I be charged a fee for refunds?
Updated on 2026-02-27
No, refundable bookings are fully refunded.
Xeni refund and cancellation policy.
Updated on 2026-02-27
You may cancel your monthly Xeni subscription at any time. If you choose to cancel, you may only request a refund of the most recent month. Xeni canno
How often are price mismatches between search and checkout?
Updated on 2026-02-12
Under 1% during normal operating modes. For flash booking events (like major sporting event schedule announcements), the price might change very quickly and needs to be handled in the checkout with al