Can you share your monthly uptime statistics for the past 12 months Do you support automatic supplier failover if a primary inventory source becomes unavailable?What are the uptime SLAs?What events are excluded from your uptime SLA (planned maintenance, partner outages, airline API downtime, etc.)?What is the maximum proven concurrent search requests (QPS) and booking throughput (TPS) your platform has supported in production?What is your average SLA for support tickets involving flight changes or cancellations?What is your SLA for flight disruption handling in peak seasons during Ramadan, Hajj, Eid, and summer travel spikes?What % of bookings fail or require manual intervention?

What is the maximum proven concurrent search requests (QPS) and booking throughput (TPS) your platform has supported in production?

Last updated: 2026-02-12

We scaled our L&P infra to test 400 (sQPS) search queries per second so far and pre-built our infra to serve up to 300 QPS per region.

Note: We closely work with our large customers to pre-size the infrastructure for scaling out preemptively before the launch. It is our standard operating procedure to avoid the launch spikes.

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