Xeni has 99.5% service uptime. If a single cloud region experiences issues, we automatically reroute traffic to healthy regions within 1 hour, provided the incident is not a global cloud outage.
All 4xx and 5xx errors from our core flows (search, book, cancel) are streamed in real time to our monitoring systems. Also, our 24/7 on-call engineering team is automatically paged to triages each alert, and works to restore full functionality within our defined SLAs.
Xeni also maintains 24/7 on-call coverage for both customer booking support and technical support, ensuring that urgent issues are addressed at any time of day.