Xeni Ans: Xeni has multiple inventory partners and our customers are not directly exposed to the partner outages for search and new bookings. The existing bookings could possibly be impacted during any downtime for self-service for modifications (like cancellations). However, our customer experience team has 24/7 coverage with tight SLAs to handle the modifications as needed.
What events are excluded from your uptime SLA (planned maintenance, partner outages, airline API downtime, etc.)?
Last updated: 2026-02-12
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